tag:status.beefree.io,2005:/historyBeefree SDK Status - Incident History2024-03-28T11:40:41-07:00Beefree SDKtag:status.beefree.io,2005:Incident/187365982023-10-09T15:29:21-07:002023-10-09T15:29:21-07:00INCIDENT - Plugin API<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>15:29</var> PDT</small><br><strong>Resolved</strong> - From approximately 23:57 -> 00:09, an issue with an expired token in server to server calls. We have remedied this issue and more information will be available as we complete our RCA.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>15:01</var> PDT</small><br><strong>Investigating</strong> - Outage in component 'Bee Plugin Utils Template'. The team is investigating.</p>tag:status.beefree.io,2005:Incident/187366192023-10-09T15:29:07-07:002023-10-09T15:29:07-07:00INCIDENT - Plugin API<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>15:29</var> PDT</small><br><strong>Resolved</strong> - From approximately 23:57 -> 00:09, an issue with an expired token in server to server calls. We have remedied this issue and more information will be available as we complete our RCA.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>15:04</var> PDT</small><br><strong>Investigating</strong> - Outage in component 'Bee Plugin Utils Template'. The team is investigating.</p>tag:status.beefree.io,2005:Incident/179267802023-07-23T05:22:59-07:002023-07-23T05:22:59-07:00Scheduled Maintenance 7/23<p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>05:22</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been successfully completed, and all systems are now back to being fully operational.</p><p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>05:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>16:11</var> PDT</small><br><strong>Scheduled</strong> - On July 23, 2023 from approximately 08:00-10:00 EDT, we will be performing a scheduled maintenance on our backend databases to perform security patches and software upgrades. This maintenance will affect all BEE Plugin services as well as BEE Pro and result in a full production down time of at least 30 minutes. During the maintenance, you can expect to see a service page stating "We'll be back soon" when trying to access resources, but the entire process will be short lived (< 2 hours). We expect the impact of these changes to be minimal to customers beyond the down time, but if you notice any issues following this maintenance, please contact support.</p>tag:status.beefree.io,2005:Incident/178079312023-07-09T12:30:00-07:002023-07-20T16:02:10-07:00We are investigating an issue with HTML generation component<p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>12:30</var> PDT</small><br><strong>Resolved</strong> - You could be experiencing intermitting errors while generating pages and emails.</p>tag:status.beefree.io,2005:Incident/177511572023-07-03T04:35:01-07:002023-07-03T04:35:01-07:00INCIDENT - Plugin API<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>04:35</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>04:26</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>04:25</var> PDT</small><br><strong>Update</strong> - There was no interruption of service. Our monitoring system detected an issue with a deprecated API no longer used in production.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>03:38</var> PDT</small><br><strong>Investigating</strong> - Outage in component 'Bee Parser Healthcheck'. The team is investigating.</p>tag:status.beefree.io,2005:Incident/172508932023-05-14T23:16:29-07:002023-05-14T23:16:49-07:00INCIDENT - Plugin API<p><small>May <var data-var='date'>14</var>, <var data-var='time'>23:16</var> PDT</small><br><strong>Resolved</strong> - The issue affecting the render component has been resolved. Customers may have experienced a slowdown in thumbnail creation.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>22:57</var> PDT</small><br><strong>Investigating</strong> - Outage in component 'BEE renderer Healthcheck'. The team is investigating.</p>tag:status.beefree.io,2005:Incident/159136642023-01-23T12:31:37-08:002023-01-23T12:31:37-08:00INCIDENT - Plugin API<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>12:31</var> PST</small><br><strong>Resolved</strong> - For 4 minutes, starting at 8:24 AM PST, an instance of the Image Editor's proxy service exited unexpectedly, and traffic was routed to healthy instances. End users should not have experienced disruption as the Image Editor plugin is designed to function normally if the proxy is unavailable.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>09:24</var> PST</small><br><strong>Monitoring</strong> - BEE image editor experienced an outage for approximately 4 minutes. An investigation is underway.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>08:26</var> PST</small><br><strong>Investigating</strong> - Outage in component 'BEE image editor Healthcheck'. The team is investigating.</p>tag:status.beefree.io,2005:Incident/138607322022-11-28T05:18:56-08:002022-11-28T05:18:56-08:00INCIDENT - Developer Portal<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>05:18</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>04:27</var> PST</small><br><strong>Investigating</strong> - Outage in component 'BEE developers portal Healthcheck'. The team is investigating.</p>tag:status.beefree.io,2005:Incident/138609142022-11-28T05:17:44-08:002022-11-28T05:17:44-08:00INCIDENT - Developer Portal<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>05:17</var> PST</small><br><strong>Resolved</strong> - The incident started at 4:27 am PT and was resolved at 4:30 am PT. This issue only affected customers trying to change the Plugin settings via the configuration portal during the 3-minute outage. There was no interruption of service affecting the BEE Plugin Builder.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>04:30</var> PST</small><br><strong>Investigating</strong> - Outage in component 'BEE developers portal Healthcheck'. The team is investigating.</p>tag:status.beefree.io,2005:Incident/111123752022-09-12T14:27:43-07:002022-09-12T14:27:43-07:00500 Errors<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>14:27</var> PDT</small><br><strong>Resolved</strong> - From approximately 1:46 PST to to 2:04 PST, some customers may have experienced 500 errors due to some backend latency issues. The issues should now be resolved.</p>tag:status.beefree.io,2005:Incident/109511772022-08-26T11:20:30-07:002022-08-26T11:20:30-07:00BEE Plugin Service Outage<p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>11:20</var> PDT</small><br><strong>Resolved</strong> - We are seeing full recovery of services and related components. Please reach out to Support if you are still seeing issues following the clearing of any browser cache.</p><p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>09:46</var> PDT</small><br><strong>Identified</strong> - We're beginning to see recovery in most endpoints. We've identified the issue and are working on full resolution ASAP. Some features may be limited at this time.</p><p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>08:07</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>08:06</var> PDT</small><br><strong>Investigating</strong> - Currently, all services/endpoints are down. We are investigating and working to restore as soon as possible.</p>tag:status.beefree.io,2005:Incident/107110022022-07-28T14:51:23-07:002022-07-28T14:51:58-07:00Slow loading times/failures<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>14:51</var> PDT</small><br><strong>Resolved</strong> - We've received confirmation that the widespread issues have been resolved. If you're still seeing issues, please clear your cache or contact support.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>10:29</var> PDT</small><br><strong>Monitoring</strong> - We’ve received some reports of slower than normal loading times and loading failures. Thus far, we’ve identified the issue as part of a larger internet issue occurring across the United States. Our services are operating as normal otherwise.<br />We recommend, if possible, trying a different network connection. We will continue to monitor this situation and provide updates as we can.</p>tag:status.beefree.io,2005:Incident/99775962022-05-12T11:58:55-07:002022-05-12T11:58:55-07:00Issues with Authentication<p><small>May <var data-var='date'>12</var>, <var data-var='time'>11:58</var> PDT</small><br><strong>Resolved</strong> - We experienced a limited scope issue with authorization following a deployment early this morning. In rare cases, when the uid was passed as an integer--not a string--authorization would fail to validate the uid.<br /><br />While we do recommend always passing the uid as a string--and state as such in our documentation--edge cases where the uid was an integer weren't covered in tests.<br /><br />We've since pushed a fix, will include these edge cases in the future, and no changes are required on your side at this time.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>11:23</var> PDT</small><br><strong>Identified</strong> - We're currently experiencing some issues with authentication. This seems to be low impact, and most customers will not be affected. We've identified the issue, however, and are currently working on deploying a fix.</p>tag:status.beefree.io,2005:Incident/94752632022-03-06T09:00:00-08:002022-03-06T11:39:47-08:00BEE Plugin Auth Downtime<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>09:00</var> PST</small><br><strong>Resolved</strong> - From approximately 8:52 to 9:11 PSDT, authentication was down for BEE Plugin. This resulted in the failure to load for BEE Free, BEE Pro, and BEE Plugin.<br /><br />Upon further inspection, there was an issue with the database that hosts information for authentication as well as our CDN, which was fixed when the size was increased and changed to be elastic.</p>tag:status.beefree.io,2005:Incident/83983822021-11-04T07:00:00-07:002021-11-04T13:45:03-07:00Brief Downtime 11/4 7:05 PSDT-7:20 PSDT<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>07:00</var> PDT</small><br><strong>Resolved</strong> - From 07:05 PSDT to 07:20 PSDT, we experienced an outage. During this time, requests to load the editor were either delayed or would fail and give 403 errors. We do apologize for the inconvenience this may have caused.<br /><br />Upon further inspection, this was a result of an issue with a code deployment and the latest version of the code not being available for the editor to load.<br /><br />We do take these matters very seriously and have already added further safeguards to prevent this from happening in the future. We're also hard at work developing closer to real time alerts for any down time in the future as a result of customer feedback.</p>tag:status.beefree.io,2005:Incident/83524082021-10-29T13:36:46-07:002021-10-29T13:36:46-07:00BEE Authorization Down<p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>13:36</var> PDT</small><br><strong>Resolved</strong> - We're seeing latency go down and authorization should now be operational.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>13:24</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>13:18</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue related to the authentication portion of BEE Plugin. At this time, the editor may have slower load times or may fail to load at all. We will provide an update once the issue has been identified.</p>tag:status.beefree.io,2005:Incident/78778462021-09-26T13:00:32-07:002021-09-27T13:21:26-07:00Scheduled Down Time<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>13:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>12:02</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>10:26</var> PDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>00:00</var> PDT</small><br><strong>Update</strong> - On Sunday, September 26, 2021, we will perform scheduled maintenance from 0:00 AM to 1:00 AM PDT* on the BEE Plugin system.<br /><br />We expect actual downtime to be about 15 minutes but not consecutive.<br /><br />All applications using the BEE editor - including our Web site at beefree.io - will be affected.<br /><br />More information: https://devportal.beefree.io/hc/en-us/articles/4405959390738<br /><br />*In the United States and Canada, this time zone is generically called the Pacific Time Zone. Specifically, time in this zone is referred to as Pacific Standard Time (PST) when standard time is being observed (early November to mid-March), and Pacific Daylight Time (PDT) when daylight saving time (mid-March to early November) is being observed.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>16:48</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing some scheduled maintenance. During this time, our APIs may be unavailable.</p>tag:status.beefree.io,2005:Incident/51237072020-09-18T09:26:53-07:002020-09-18T09:26:53-07:00Loading Errors<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>09:26</var> PDT</small><br><strong>Resolved</strong> - We experienced a brief down time this morning that should be resolved as of 9:15 AM PST. More details will be provided as available. Please try reloading and contact us if you're still seeing issues.</p>tag:status.beefree.io,2005:Incident/45475242020-07-06T09:00:00-07:002020-07-06T11:22:32-07:00Loading Issues<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>09:00</var> PDT</small><br><strong>Resolved</strong> - You may experience some loading issues with BEE Plugin and/or your page may look strange (content blocks out of place, calls to our service or content returning errors). We are investigating this issue and suspect something on the AWS side.</p>tag:status.beefree.io,2005:Incident/39467022020-04-23T18:01:21-07:002020-04-23T18:01:21-07:00Comcast ISP Latency Issues<p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>18:01</var> PDT</small><br><strong>Resolved</strong> - We have received confirmed reports that this issue has been resolved on the part of the ISP.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>10:59</var> PDT</small><br><strong>Investigating</strong> - Please be advised that we are currently investigating latency issues related to Comcast. We do apologize for the inconvenience and hope everything will be remedied soon.<br /><br />If you are experiencing this issue, please reach out to Comcast and let them know.</p>tag:status.beefree.io,2005:Incident/23030572019-04-06T06:40:03-07:002019-04-06T06:40:03-07:00April 6, 2019 | Scheduled Maintenance<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>06:40</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>06:13</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>05:30</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>07:44</var> PDT</small><br><strong>Scheduled</strong> - On Saturday, April 6, 2019, we will perform scheduled maintenance from 5:30 AM to 8:00 AM PST on the BEE Plugin system.<br /><br />We expect actual downtime to be about 90 minutes.<br /><br />All applications using the BEE editor - including our own Web site at beefree.io - will be affected.<br /><br />More information on https://support.beefree.io/hc/en-us/articles/360022828272-April-6-2019-Scheduled-Maintenance</p>tag:status.beefree.io,2005:Incident/22878662019-03-26T06:27:30-07:002019-04-02T07:59:33-07:00Elevated authentication errors<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>06:27</var> PDT</small><br><strong>Resolved</strong> - The incident has been resolved and all our systems are fully operational.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>04:13</var> PDT</small><br><strong>Update</strong> - All our systems are operational.<br />We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>03:42</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>03:36</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>03:15</var> PDT</small><br><strong>Update</strong> - Our team is still investigating the origin of the authentication issue.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>02:26</var> PDT</small><br><strong>Investigating</strong> - We're experiencing an elevated level of authentication errors that causes the editor to stop loading.</p>tag:status.beefree.io,2005:Incident/22876532019-03-26T01:26:01-07:002019-03-26T01:26:01-07:00Loading errors reported<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>01:26</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>01:08</var> PDT</small><br><strong>Monitoring</strong> - Our team identified an issue that impacted one of our DB instances and fixed it. The Plugin is operational and our team is monitoring the services.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>00:08</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue that is causing loading errors</p>tag:status.beefree.io,2005:Incident/22398972019-03-09T13:15:25-08:002019-03-09T13:15:25-08:00March 9, 2019 | Scheduled Maintenance<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>13:15</var> PST</small><br><strong>Completed</strong> - Today maintenance consisted of new and better infrastructure and the deploy of updated services designed to take advantage of it.<br /><br />Even though the maintenance operation was successful, and all worked fine with most integrations, our team found that some changes to the authorization token caused loading issues with specific integration approaches.<br /><br />As we cannot control how the token is handled by the application, our technical team decided to revert the deployment to avoid any customer impact.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>08:23</var> PST</small><br><strong>Verifying</strong> - The maintenance work that we performed today, Saturday, March 9, 2019, has been completed successfully and the BEE editor is again available for use.<br /><br />Our team is now verifying the health tracking of the authorization service, which returns a false downtime.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>05:30</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>10:34</var> PST</small><br><strong>Scheduled</strong> - On Saturday, March 9, 2019, we will perform scheduled maintenance from 5:30 AM to 8:00 AM PST on the BEE Plugin system.<br /><br />We expect actual downtime to be about 90 minutes.<br /><br />All applications using the BEE editor - including our Web site at beefree.io - will be affected.<br /><br />More information: https://support.beefree.io/hc/en-us/articles/360022828272-March-9-2019-Scheduled-Maintenance?utm_source=bee-plugin&utm_medium=email&utm_campaign=maintenance-notice-20190304</p>tag:status.beefree.io,2005:Incident/19322292018-09-26T03:22:46-07:002018-09-26T03:22:46-07:00Partially Degraded Service reported by Amazon Web Services<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>03:22</var> PDT</small><br><strong>Resolved</strong> - Amazon Web Services resolved the connectivity problems that caused the FSP API service degradation. The service is running without errors or performance issues.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>02:07</var> PDT</small><br><strong>Monitoring</strong> - This service degradation impacts the usage of our default FSP API, causing slow responses and occasional loading errors.</p>