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Scheduled Maintenance

Upcoming TLS changes: We’ll stop support for low-strength ciphers Mar 25, 2025 10:00-12:00 EDT

Keeping Beefree SDK safe and secure is our top priority, so we wanted to let you know about upcoming changes to our TLS configurations. These changes may affect your application’s ability to interact with the SDK, so please read this note carefully.

What’s changing
On March 25, 2025, we will start making changes to our TLS configuration to stop supporting ciphers that are no longer considered secure. If your application is using older, low-strength ciphers to connect to the SDK, you (and your end users) will experience issues when using the SDK.

What do you need to do now?
Please ensure your application can handle these changes before March 25, 2025. Here is everything you need to know to prepare:

What ciphers are considered secure?
TLS1.3 secure ciphers:

TLS_CHACHA20_POLY1305_SHA256
TLS_AES_256_GCM_SHA384
TLS_AES_128_GCM_SHA256
TLS1.2 secure ciphers:

TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
Ciphers not listed above are no longer considered secure—and the Beefree SDK will no longer support them.

Which endpoints are impacted?
While we’ll stop supporting insecure ciphers on all our API endpoints, we know that server-to-server connections are more likely to still rely on insecure ciphers. That’s why we encourage you to double-check your setup for the following crucial endpoints that are called in a server-to-server connection:

Auth endpoint: auth.getbee.io/
Content Services API endpoint: api.getbee.io/

Test endpoints to help you validate your setup
We’ve set up two temporary endpoints with the TLS changes already applied that you can use to test against.

Auth endpoint: https://bee-auth-temp-secure.getbee.io
Content Services API endpoint: https://bee-csapi-temp-secure.getbee.io

If any of your tests with the temporary endpoints fail, you’ll need to update your application to support the new TLS settings.

Please be aware that there is no expectation of uptime on these endpoints and that they will be shut down once we apply the TLS changes to our production endpoints. They should only be used for temporary testing of non-production traffic.

Timeline
To further reduce the risk of TLS changes impacting our clients’ integrations, we’re also performing a brownout test before updating our TLS configuration permanently:

March 25, 2025, between 4pm-6pm CET
Perform a “brownout” test, where we cut over to the new configuration for a short period of time in production:
Auth endpoint: 1h brownout between 4pm and 5pm CET
Content Services API endpoint: 2h brownout between 4pm and 6pm CET

Any customers still using insecure ciphers will experience issues during this timeboxed test — a final warning to take action before the final cutover. We don’t want you and your customers to run into any issues, so please ensure you use secure ciphers before this date.

April 8, 2025:
Cut over production to new configuration permanently. We will also decommission temporary testing endpoints.
If you have any questions, please reach out to us at pluginsupport@beefree.io.

Posted on Dec 16, 2024 - 13:42 EST
Mar 21, 2025

No incidents reported today.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025
Resolved - The issue has been mitigated by rolling back the impacted component, and all services are now stable. While the immediate incident is resolved, we will be conducting further work to ensure a long-term fix and prevent recurrence.
Mar 11, 14:59 EDT
Monitoring - The co-editing functionality is now working again. The service issue has been resolved. We are monitoring the service closely to ensure it continues functioning as expected.
Mar 11, 14:33 EDT
Identified - We have identified the cause of the issue with the service powering the Co-editing functionality. Our team is actively working on a solution and will provide further updates shortly.
Mar 11, 14:16 EDT
Investigating - We are currently investigating an issue with our service that powers our Co-editing functionality. As a result, customers using Co-editing are currently unable to launch the builder.

Our team is already actively working to resolve the issue, and we will provide updates as soon as we have more information.

Mar 11, 13:35 EDT
Mar 10, 2025
Postmortem - Read details
Mar 11, 15:10 EDT
Resolved - The issue has been resolved, and all services are now operating normally. We will continue to monitor the situation closely over the next few days to ensure stability. Thank you for your patience.
Mar 10, 12:36 EDT
Monitoring - We have identified the root cause of the issue and implemented a solution to address the intermittent issues affecting key services. Our team is closely monitoring the situation to ensure system stability.
Mar 10, 12:18 EDT
Update - Update: We are currently identifying the root cause of the issue and are actively working on a solution.

Our team is dedicated to resolving the problem as quickly as possible, and we will continue to provide updates on our progress.

Mar 10, 11:19 EDT
Investigating - We are currently experiencing a partial outage that is affecting our login system. As a result, users may encounter 403 (Forbidden) and 504 (Gateway Timeout) errors when attempting to access our services via our login endpoint. Users may experience login failures, including 403 and 504 errors, and access to certain endpoints may be delayed or unavailable.

Our team is actively investigating the issue and working towards a resolution.

Mar 10, 11:09 EDT
Mar 9, 2025

No incidents reported.

Mar 8, 2025
Completed - We are pleased to inform you that the scheduled maintenance has been successfully completed. We appreciate your understanding and patience throughout this process. Should you experience any issues or require further assistance, we encourage you to submit a support ticket for SDK-related inquiries. You can easily do so by visiting the following link: https://devportal.beefree.io/hc/en-us/requests/new. Thank you once again for your cooperation.
Mar 8, 11:36 EST
Update - Our developers are still making some tweaks to our file storage functionalities and we need a little more time to wrap up those changes. We apologize for the maintenance taking a little longer than expected. Thanks again for your patience!
Mar 8, 11:03 EST
Update - Our team is currently in the process of thoroughly verifying the recent changes that have been implemented. You might still experience intermittent issues related to AI generation and file storage functionalities. Please be assured that our team is actively working to resolve them as quickly and efficiently as possible. We greatly appreciate your patience!
Mar 8, 10:22 EST
Verifying - Verification is currently underway for the maintenance items.
Mar 8, 09:38 EST
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 09:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 09:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Mar 8, 08:56 EST
Scheduled - We’re updating Beefree’s infrastructure to utilize a multi-region approach. Going forward, Beefree SDK will be deployed in two separate AWS regions—specifically in Dublin, Ireland, and Frankfurt, Germany. This update provides failover capabilities should we ever experience issues in a single geolocation, helping us further reduce the risk of downtime for you and your end users.

This behind-the-scenes change will not impact how you use the Beefree SDK in your day-to-day integration, but requires a maintenance window to migrate to the new and improved infrastructure. We’ve scheduled this maintenance for Saturday, March 8, 2025, from 9 am-11 am EST (that’s 3 pm-5 pm CET).

Please be aware that you and your end users might experience some degraded performance during the maintenance window. There’s a chance that the editors might be unavailable for a short period. Your customers might also experience intermittent issues with filesystems, AddOns, or row management. The editors might be unavailable, and while we’ve scheduled a 2-hour maintenance window, we don’t expect any downtime to be more than a few minutes.

⚠️Action may be required: Allowlist new IPs
If your integration with the Beefree SDK relies on allow-listing our IPs, you’ll want to ensure our new IP addresses are added to the list, too. Here’s a list of our IP addresses:

Ireland (These are the IPs we already use today. We will keep using them going forward.):
54.78.90.148 and 52.16.171.98

Germany (New IPs we’ll start using on March 8.):
52.58.39.32 and 18.158.188.143

Dec 11, 11:33 EST
Mar 7, 2025

No incidents reported.