Degraded performance

Incident Report for Beefree SDK

Resolved

Our systems experienced degraded performance due to an unexpected surge in oversized JSON files. This caused temporary delays and occasional failures for a small percentage of users during specific timeframes:

8:12-8:24 AM PST
9:23-10:16 AM PST
11:21-11:47 AM PST

To address the issue, we scaled our infrastructure, implemented safeguards to handle oversized requests, and deployed a fix on Monday, November 18, to prevent future parser hangs.

Posted Nov 12, 2024 - 08:00 PST