Multiparser Outage

Incident Report for Beefree SDK

Resolved

On June 2, between 5:02 and 5:06 UTC, some users may have experienced issues accessing design previews in the editors and exporting HTML from JSON, and you might have seen elevated API error rates on the "message/html" endpoint or with the onSave() callback.
The root cause was a brief outage of our Multiparser, the service that translates Beefree JSON into HTML.
The team performed a system reboot and has implemented contingencies to prevent this from recurring while the root cause investigation is ongoing.
The service is now stable, and we are continuing to monitor.

Posted Jun 02, 2026 - 01:45 EDT

This incident affected: Other services.